A system of management based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a company's operations.
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- Customer-oriented. TQM focuses on customer satisfaction through creation of better quality products and services at lower costs.
- Employee involvement and empowerment.
- Continuous improvement.
- Strategic focus.
- Process management.
- Change in corporate culture.
What is TQM?TQM stands for Total Quality Management. Started in 1920's using statistical methods in the manufacturing sector, TQM find its fruition in Japan when American management experts such as Deming, Juran, and Feigenbaum further developed said methods and applied them not only to products but also to all aspects of the organization dealing with production and service.
What Are the Components of TQM?The components of TQM are the principles, concepts and methodologies that guide its implementation in the organizations. Among these are motivation, technology, the PDCA cycle, the quality circle, and statistical quality control tools.
How Can TQM Be Implemented?Get management committed. Bring together representatives from each department to the quality improvement team. Determine the status of quality throughout the company. Evaluate the cost of quality. Communicate quality continually. Identify, cure and prevent defects. Plan for zero defects. Conduct formal orientation with all levels of management. Set a “zero defects day" to kick off the quality program. Set goals for each employee. Pin point and eliminate the obstacles to zero defects. Give rewards to those who meet goals. Bring quality professionals and team leaders together regularly to discuss how to improve the program. Do it all over again.
How to Measure TQM Success?Leadership, Strategic planning, Customer and market focus, Measurement analysis and knowledge management, Human resource focus, Process management, Business/organizational performance results.