Six Sigma can assist those in the telecom business to focus on the customer while also focusing on streamlining processes and ensuring the business retains as much revenue as it does customers. For after all, customers are the source of revenue for any business or organization. Telecom is a service industry, therefore the customers are the main focus, and their needs often seem unpredictable. This proves to be challenging when process improvement becomes necessary, as there are many variables that are difficult to measure when it comes to customer needs and wants. With the assistance of Six Sigma, a telecom business can maintain its focus on the customer, while also being able to respond better to challenges that may arise at any time. They will also be better able to take advantage of opportunities that may arise without much notice.
Six Sigma is a business management strategy that is used primarily to identify and rectify errors and defects in a manufacturing or service process.
In the Telecom industry, Six Sigma is commonly used for the development of new features and processes for new services, improvement of accuracy, timeliness and completeness of customer communication and new connections, up-time and quality of services and reduction of response times for complaints, improving customer experience among others.
Anexas has helped several telecom companies reduce their defects by a factor of 10 and also reduce cycle time of critical processes by 35%.
Some of our clients from Telecommunication :
- Reliance Infocom
- Bharti Infratel
- ACT Broadband
- Integrated Telecom Company