It is a team of employees from the same work area who meet on regular basis volunteering themselves in identifying the day to day problems and solve them using all tools and techniques.
Quality circle enhances mutual trust and bridges the gap between the management & their employees.
Objectives of Quality Circles:
- To increase quality & productivity of a process
- Reduce cost & improve safety
- To best utilize the human potential
- To promote teamwork
- To motivate employees for cohesive culture
Rules of Quality Circles:
Every member gets a chance to present an idea per turn
If you don’t have an idea just say pass
Ideas should not be evaluated among the members during their generation
When all the ideas are exhausted they are recorded
Voting method can used for selection of best ideas.
Implementation of Quality Circles:
Mid management representatives from all the departments form the steering committee. This committee makes the policies, controls & monitors all the quality circles in the organization. Employees at all levels are in the organization should attend the orientation program designed for them. Commitment from the top management is very important. One facilitator should be appointed who connects top management, QC steering committee & employees. Supervisors are trained to be Quality circle leaders. Volunteers from the same problem area are allowed to form a team. Regular meetings are conducted to train them initially & now all the suggestions relevant to the QC objectives are encouraged & discussed. Solutions and actions are to be implemented with immediate effect.
Benefits of Quality Circles:
- By utilizing the skills and knowledge of the employees we can find the solutions for the chronic problems by identifying the root causes.
- Team work is promoted
- Productivity & Quality is enhanced
- Cost reduction
- Mutual trust is elevated
- Improved safety